Claire Ross is a Research Assistant at the Centre for Digital Humanities, University College London, whose research focuses on information seeking and user studies of digital technologies in a cultural heritage context. Claire’s research interests include user evaluation, user-centred design, web 2.0 applications, social media, museum e-learning, digital heritage and digital interactives. She is the Lead Researcher on the QRator project and has previously worked on the JISC funded LinkSphereproject a joint research project with the University of Reading. She is the Chair of the Digital Learning Network, formerly the E-Learning Group for Museums, Libraries and Archives. Claire is also undertaking doctoral research on information behaviour and sense-making of digital museum content.